Frequently Asked Questions

iTokk CallBack Button offers an online communication service that enables your customers and prospects to call you with their inquires. The call-back links, banners and buttons may be placed in your emails, web pages, product pages, support pages and any online marketing campaigns.

View the information on Call Links in our FAQ section as well.
Also review the Quick Start guide, whenever you require a quick reference.

Here are some frequently asked questions and answers that could be useful to you.

Service

Features

Account

Usage

Post Free Trial

About iTokk CalBack Button Networks



Service

What are Call Links, Buttons and Banners? How are these links unique?
These are buttons, links or banners that are embedded in your web pages (whether on your web site or third party sites where your products may be displayed), or online marketing campaigns or emails. We have a button library that you can choose from or you can use your own buttons which may be uploaded to our server. These links are unique because they have a unique identifier called the CardID appended to it at the end which personalizes these links to you. The link thus acts as your anonymous number. The following are examples of a CallBack link and button:

Link Call us for free!
Button


What is a teleform?
iTokk CallBack Button presents teleforms to the people who wish to reach you. The teleform is used to collect the phone number of the person who wishes to call you, as well as certain information about the caller which we provide to you at the time the call is happening. You may easily import your company logo to be inserted into the teleform. This reinforces your brand and commitment to customer service.

Why do I need the iTokk CallBack Button Web CallBack Service?
It is estimated that over 35% of the customers that visits e-commerce sites abandon them because of unanswered questions. Our service lets you get connected to your customers so they don't leave your site with unanswered questions. See the How It Works? section for more reasons.

Can my customers reach me from their regular phone or cell phone?
Yes, you or your customer can receive calls on your regular phone or cell phone. However, to click on your link, button or banner to reach you, your customer must be online to initiate the call. After the call is initiated by your customer, neither of you need to be online to continue or complete the call.

Will I be able to use the service if the power is out or my network connection is down?
Yes, if your phone or cell phone is still functioning you can receive calls if the power is out. Do note that if your regular phone is powered and will not work during an outage then you will not be able to receive any calls on it. If the calls are critical use a phone that does not require to be plugged into an electrical outlet to work.


Features

How do I embed the buttons or banners in my web pages?
The following three options are available for you embed links or buttons or banners in your web pages.

1. Link When you register and provide us with your phone number you will receive a default Call Link associated with this number which you can start using right away.

2. Button With your welcome message you will also receive your iTokk CallBack Button that you can embed in your web site, product listings, and your marketing email campaigns.

The code below is just a sample. Do not use for your listings.

<a href="http://www.npoints.com/teleforms/teleform.aspx?button_code=3FA345AC-D367-436E-9E36-639AAE77B583" target="_blanc">Call Us - Click Here!</a>

We generate standard HTML code for you to embed in you web pages.
Go to the User Control Panel for the following HTML code options:

• Image link with javascript.
• Text link with without javascript.

Certain websites support use of javascript while others do not allow or support the use of javascript. For example, eBay does not allow the use of javascript in your listings. So we would recommend you to use the Image Link without javascript for all your listings on eBay.

Why do I need to create more links?
If you have multiple phones you can associate each phone with a different link. Do note that you can associate any phone with any link through your dashboard menu. Read the Help Guide for instructions on this.

I have created my link, but when I click on it, nothing happens?
If your button does not have the hyperlink with the appropriate cardID associated with it then it will not present the Pre-Call Tele-form. Read the Quick Start guide for instruction on how to copy your link.

Do note that if you are composing an email, clicking on the button or banner does not activate the Pre-Call Tele-form. It is only enabled once the message is sent. To test the link prior to sending out the mail press on the CTRL-key and then click on the button to follow the link. You have to be online for the button to work.


Account

How do I get an Account
and Subscribe for the iTokk CallBack Button Service?
You can visit the iTokk CallBack Buttons web site to get a trial account for FREE!

How many users can I set up with my free trial account?
We encourage you to get an account for each user in your organization. The advantage of having multiple accounts is that each user may list all the phones they can be reached at and manage their links to receive calls. For example Bob works in the warehouse and prefers to receive the calls on his cell phone. Peter who works from his desk most of the day prefers to get his calls on his regular phone.

You may however get one account and make two links with two phone numbers. When customers click on these links they are connected to the person's phone that the link is associated with.

How many phone numbers can I have and how can I change my number?
You can have up 100 phones listed per user.

To learn about how to add a new phone or how to change the phone number associated with your iTokk CallBack Button read the Quick Start guide.

When I use my cell number, do I still incur cell phone fees?
If your Cellular Service Provider charges you a fee to receive calls on your cell phone then you will incur those charges. If your incoming calls are free then you do not have any usage charges associated with your cell phone calls.

Does iTokk CallBack Button charge my customers when they call me?
The call is FREE for your customers.

If I use an 800 number do I still incur charges from my Service Provider?
You will still incur charges from your Service Provider for your 800 number if you prefer to use the 800 number. To avoid incurring charges you may use your DID (or Direct Inward Dial) number. All incoming calls on you regular phone are free.

Are international calls available?
We support all International Calling.


Usage

How do SPAM filters deal with buttons/links?
Most email recipients today receive HTML messages. If your message does not have Javascript, these recipients will be able to receive your buttons and links. For recipients who receive messages in text format and do not support receiving graphics, send them your iTokk CallBack Button.

What happens if my number has an extension or the person who is calling me has a number with an extension?
We currently do not support extension dialing. However, your caller can leave you a message with their extension and you can call them back.

What happens if I or my caller has caller-id blocking?
You should not face any problem if you and/or your customer have caller-id blocking turned on.


Post Free Trial

Will I be notified when my trial has expired?
You will be sent an Email reminder to select your plan. You must choose from one of iTokk plans if you want to continue using the service after your initial/free deposit has been consumed.

What happens if someone clicks on my link and I am no longer a subscriber?
After the trial period we will deactivate your account. Your customer will receive a message that the subscriber is unavailable through the Post Call TeleForm.


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